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Returns

Order Tracking

We stay in touch with you throughout the shipping process. When your order is shipped you will receive a shipping confirmation that will include ship date and tracking information. Please allow up to 24 hours after shipment for your tracking number to be activated. In the email we will estimate the arrival date and provide a link to track your package.

30-Day Return Policy

If your order arrives and it’s not exactly what you want, you may return it within 30 days for a refund. We know that people sometimes order a part and then discover it’s not exactly the one they want. We understand and want to work with you. Just make sure the item is in its original packaging and in good condition free of damage.

When a returned product comes back to us, we’ll check it over to make sure it’s in ‘Like New’ condition and free from damage such as dents, scratches, cracks, abuse, defacement or indication of removed screws/fasteners or seals. Return processing may take up to 5 business days from the time your product is received by Tall Pines Design.

To return a product, simply obtain a Returns Merchant Authorization number (RMA). Details on getting your RMA shown below.

30-Day Exchange Policy

If you need to exchange your merchandise, you may also do that within 30-days. The reason for the exchange doesn’t matter. If any of these situations arise, we want to exchange your order to make it right.

  • You ordered the wrong item
  • You didn’t receive what you ordered
  • The package was damaged in transit

Except for items damaged in transit, exchanged merchandise should be in new and undamaged condition. To return a product, simply obtain a Returns Merchant Authorization number (RMA). Details on getting your RMA shown below.

Obtaining an RMA Number

For returns and exchanges less than 30 days old, the customer must contact us by email and request a return label.

Here are the easy steps to request your RMA:

  1. Send an email with your name, invoice number, and details about the return to: info@tallpinesdesign.com.
  2. If an immediate replacement is required before processing can occur, the customer can purchase a second unit from Tall Pines Design to be shipped to the customer at once. This shipping charge will be shipped at Tall Pines Design's expense.
  3. After Tall Pines receives the returned unit, we will issue a refund for the second purchase.

Note; All shipping fees on orders outside of the 48 continental United States are the responsibility of the customer.